Project Manager

Rochester, New York, United States | Contract | COVID-19 remote


Title:  Project Manager - Learning & Development Industry 

Location: Rochester, NY

Availability: up to 40 hours per week

Rate: $30-40/hr; depending on experience


We are seeking a Contract to Hire Project Manager to join our team.  

In This  Role You Will: 

  • Oversee design, development, and production of projects to ensure client specifications and deadlines are met
  • Adhere to project management standards and best practices, while maintaining a reasonable amount of flexibility for the way the client needs Ardent to work
  • Develop detailed project plan(s) to monitor and track progress
  • Provide project support to participating internal and external talent
  • Interface with interdepartmental members as it relates to each project
  • Look for opportunities to continuously improve the tools we use, the processes we follow and how we communicate at Ardent
  • Develop, maintain, and monitor progress reports, project plans, timelines and budgets with focus on attention to detail and client satisfaction — speaking up when deliverables are not in alignment with Ardent standards
  • Work with departmental leadership to staff all project team members. Negotiate with other departmental leadership and Project/Program Managers when talent scheduling conflicts arise
  • Develop purchase orders, track projects from purchase order through invoicing
  • Ensure timely and efficient milestone handoffs internally and externally throughout project
  • Provide proactive status updates to team members, management and clients. Hold internal and external status meetings. Document and communicate decisions and actions from each status meeting
  • Obtain client feedback and work through edits and revisions
  • Work closely and take direction from the Account Director who oversees and owns the accounts. Discuss any project changes that may affect scope, time, cost and or quality
  • Perform risk management to minimize project risks
  • When appropriate, start conversations with clients concerning additional Ardent offerings, passing along leads to Account Team
  • Above all, monitor the health of the client relationship through proactive communication
  • Other duties as assigned

Knowledge, Skills & Abilities:

  • Proven ability to manage budgets
  • Professional and proactive work ethic
  • High competence in project and stakeholder management
  • Effective client communications, including difficult conversations
  • Work creatively to manage project scope and changes by problem solving, identifying risks / issues and negotiating win-win solutions
  • Demonstrated ability to launch new client engagements and projects
  • Reporting on project success criteria / metrics, milestones, risks and issues – internally and with the client
  • Comfortable embracing the unknown
  • Self-starter and takes initiative
  • Proven track record for successful delivery of projects and working cross-functionally with business and information systems/technology
  • Demonstrated leadership and team-building skills with ability to influence and motivate project team members that report to other groups in the organization
  • Experience with large interconnected systems and processes, including complex integrations between multiple third party and internal systems
  • Ability to be flexible in diving into project detail when necessary, while keeping the overall picture in mind
  • Demonstrated ability to be responsive with both verbal and written communication, while maintaining a strong sense of urgency

Education & Experience:

  • Bachelor's degree in Business Management or related field
  • 5+ years’ experience as a Project Manager; instructor-led or web-based training development is a plus
  • Demonstrated experience in the learning & development field strongly preferred
  • Project management certification (PMP, CAMP) preferred
  • Proficiency in SmartSheets or similar project management software tools
  • Competency in Microsoft applications including Word, Excel, and Outlook