Automotive Service Facilitator, Eastern Region

Baltimore, Maryland, United States Contract Allows remote

Ardent Learning is looking for a proven Facilitator/Consultant professional to join our tier-one automotive client team and provide dedicated focus to consulting and delivering content in dealerships and regional venues. We are seeking someone to cover our Eastern region; the ideal candidate must currently reside in/around one of the following areas: Mid-Atlantic, Tri-State, or Northeast. Please note: this is a long-term contract opportunity.   

Knowledge-Based Requirements

Industry Specific:

  • Standard dealership fixed operations practices, processes and procedures, i.e. financial statement analysis, DMS, online scheduling tools, multi-point inspection, sales/marketing, etc.
  • Industry-based customer satisfaction and product quality indicators, i.e. key elements, composition, cycles, etc.
  • Knowledge of key service personnel positions, functions and practices, i.e. service department greeters, service advisors, parts counter personnel, service and parts managers, etc.
  • Knowledge of key OEM personnel positions, functions and practices, i.e. region structure, dealer networks, corporate structure

Business Management:

  • Budget management, i.e. development, inspection and reporting as it relates to your expenses
  • Application of information systems, i.e. Excel, Word, PPT, iOS or Android operating systems, dealership management systems such as ADP, Reynolds and Reynolds, etc.
  • Process and quality management practices, i.e. standard project process management, adherence to ISO standards, etc.

Project Specific:

  • Adult learning theory and practice, i.e. instructional design, performance-based objectives, measurement, evaluation, etc.
  • Technical tools and applications, i.e. mobile applications, web-based instruction, dealership tools such as Xtime online scheduling system, ServiceSmarts®, etc.
  • ILT applications, i.e. principles, practices, evaluation methods, etc.

Skills-Based Requirements

Analytical Skills:

  • Read and analyze standard dealership fixed operations financial statements
  • Assess (and recommend improvement strategies) for automotive dealership fixed operations processes and practices including development, deployment, and reporting of needs assessments and gap analyses
  • Recognize and leverage key elements within a variety of dealer tools, i.e. Reynolds and Reynolds and other DMS, scheduling tools, dealer performance tools, etc.
  • Read, interpret and make training material content recommendations (and in-dealer consultation services) based upon JDP and Nissan proprietary customer satisfaction indicators
  • Assess and prescribe improvement strategies for field operations training materials
  • Assess internal (Ardent) work flow processes and recommend performance improvement initiatives

Process-Based Skills:

  • Leadership practices, i.e. communicating, planning, inspiring and motivating
  • Management practices, i.e. organizing, evaluating, coaching/counseling and directing
  • Operational practices, i.e. budget cycle performance, project timeline, product quality, office efficiency, etc.

Consulting/Communication-Based Skills:

  • Utilize core communication skills (listing, probing, affirming and persuasion) to uncover key customer requirements and opportunities and to implement recommended solutions
  • Writing, i.e. reports, summaries, etc.
  • Oral, i.e. communicate complex concepts and technical applications of learning strategies and practices, integrate team needs with client team needs, manage conflict, etc.
  • Group presentations, i.e. organization of materials, application of visual tools, basic presentations, board room discussions, etc.

Our Culture

We are not a typical learning company. Our team is truly passionate about changing lives. We want everything we do — our work, our conversations, our interactions — to be genuine, true, and unique. Our team strives to Elevate and Evolve in all that we do.

We're always on the lookout for innovative, curious, and passionate people who can help us achieve our goals. So if you want to work for a friendly and growing company, we'd love to meet you!

What We Do

Ardent Learning helps our clients thrive in business by developing Custom Training Solutions. We believe the most effective learning experience incorporates our client’s brand, culture, and values. Our team is tenacious in helping our clients and their people reach their goals and perform at the highest level.

Check us out on LinkedIn and Twitter!

Equal Employment Opportunity…